Privacy Policy

Terms and Conditions Policy

Introduction: The Terms and Conditions Policy includes a number of clauses, policies, prohibitions, obligations and general provisions for the application, and its purpose is to protect and preserve the rights of both the Allen Pro application and all its users.

First: Definitions

1. The Application: Refers to the Allen Pro application, which is a digital platform that helps customers discover businesses and view their services and products in a realistic and reliable way through photos, videos, reviews and geographical location.
2. Merchant: The natural or legal person who creates an account on the application for the purpose of displaying products they sell or offer services they provide to the consumer.
3. Customer: The natural or legal person who browses the application or creates an account on the application, with the aim of searching for a specific product or service.
4. Third Party: Any natural or legal person who is not a direct party to the Terms and Conditions policy.
5. Electronic account: The account created by either the merchant or the customer.

Second: Terms and Conditions relating to the Merchant:

The merchant agrees to refrain from the following:

1. Publishing any publications or advertisements, whether visual, audio or written, in a manner that is contrary to the laws of the Kingdom of Saudi Arabia and contrary to Islamic law, values and good morals, or in a manner inconsistent with the policy of the application and its classifications.
2. Fraud, deception, cheating, manipulation of prices or misleading the customer in any way through visual, audio or written content in the merchant’s electronic account, with the aim of exploiting them and taking money from them without any right.
3. Advertising, marketing or promoting prohibited goods in accordance with the laws of the Kingdom of Saudi Arabia.
4. Advertising, promoting or marketing a logo or trademark that the merchant does not have the right to use, or a counterfeit trademark or any other act that involves the infringement of the property rights of others or patents.
5. Advertising, promoting or publishing about donations to the needy or helping beggars.
6. Advertising, promoting or marketing in a manner that indicates the abuse of power and influence.
7. Violation of human rights, human trafficking, or abusive humiliation of a person when providing labour services or domestic labour services.
8. Addressing international governments or legal entities, or using the application for political, sectarian or terrorist purposes.
9. Creating fake reviews, manipulating reviews, or requesting reviews from customers in a way that violates the application’s policy.
10. Hacking, cheating or manipulating the application’s systems or policies.
11. Attempting to infringe, damage, harm or defame the Application.
12. Infringing the intellectual property rights of the application.

The merchant agrees to comply with the following:

1. The merchant must be at least 18 years old at the time of creating the electronic account.
2. The Merchant undertakes to use the Application within the limits of the powers granted to them, including but not limited to: Creating a business account, subscribing to advertising packages, displaying products and services, determining the geographical location of the business, and if the merchant uses the application for any other purposes that do not comply with their permissions, whether legitimate or illegitimate, the application has the right to suspend the merchant’s electronic account and take legal action against them.
3. The merchant is responsible for the accuracy of the business information, including but not limited to: geographical information, products offered for sale or purchase, services provided, images and videos, and any fraud, or any false or misleading information in the business activity data. The Application has the right to suspend the merchant’s electronic account and take legal action against them.
4. The merchant is obliged to update the business information in the event of any changes.
5. The merchant is obliged to provide the product or service to the customer as displayed on the Allen Pro application.
6. The merchant is obliged to fulfil the rights towards the customer in accordance with the laws of the Kingdom of Saudi Arabia.
7. The merchant must maintain the format of the images and videos in their electronic account by uploading them to the application with high quality and clear visibility for the customer.
8. In the event that the advertisement submitted by the merchant includes the provision of services, including but not limited to: Law firms, engineering firms, real estate firms, travel and tourism services firms, general services offices, domestic worker recruitment offices or other service provision activities, must be licensed in accordance with the regulations of the Kingdom of Saudi Arabia and comply with the advertising regulations specific to each activity.
9. The merchant is obliged to comply with all the policies, terms and conditions of the application, and any amendments or updates made to them, and in the event of a violation of any provision of the Terms and Conditions policy, the Application has the right to claim compensation from the Merchant for all damages and losses and to charge the Merchant with the legal fees in all cases related to the violation that occurred.

Third: Terms and Conditions Relating to the Customer.

The Customer agrees to refrain from the following:

1. Writing fake reviews that are not based on actual experience of the product or service in the merchant’s account.
2. Insulting, cursing, slandering, defamation or any other type of verbal abuse on the merchant’s online account.
3. Attacking international states or legal entities, or using the application for political, sectarian or terrorist purposes.
4. Infringement of the intellectual property rights of the application.
5. Attempting to infringe, damage, abuse or defame the application.
6. Hacking, circumventing or manipulating the application’s systems or policies.

The customer agrees to comply with the following:

1. The customer must be at least 18 years old at the time of creating the electronic account.
2. To use the application within the limits of the permissions available to them, including but not limited to: creating a user account, browsing businesses, viewing reviews, communicating with the business through the available communication channels. If the customer uses the application for any other purposes that are not in accordance with their permissions, whether legitimate or illegitimate, the application has the right to suspend the customer’s electronic account and take legal action against them.
3. The customer is obliged to provide correct information when creating the electronic account and to update it in the event of any changes.
4. The customer is obliged to comply with all the policies, terms and conditions of the application, and any amendments or updates that may occur, and in the event of a violation of any provision of the Terms and Conditions policy, the Application has the right to seek compensation from the customer for all damages and losses and to charge them with the legal fees for all cases related to the violation that occurred.

Fourth: Advertising packages and subscriptions

1. The Alan Pro application includes three advertising packages: Alan Pro, Alan Premium, and Alan VIP, with the application retaining the full right of the application to change or update the types of packages or their prices, or to add a new package, or to delete a previous package, add a new feature to any package, or remove a previous feature from any package at any later time.
2. The merchant is obliged to pay the price of the selected package when subscribing, and to use the package according to the features available in it. In the event of any manipulation or fraud in the use of the packages, the application has the right to suspend the merchant’s account and take legal action against them.
3. All package subscriptions are paid electronically.
4. The subscription fee is not refundable if the merchant has not used the package in part or in full during the subscription period or has not benefited from it.
5. The subscription fee is non-refundable if the merchant violates any provision of the Terms and Conditions policy.

Fifth: Responsibility of the Application

1. The application disclaims responsibility for any content that violates the laws of the Kingdom of Saudi Arabia or the terms and conditions document in the merchant’s electronic account.
2. The application disclaims responsibility for any incorrect, false or misleading information provided by the merchant in their electronic account.
3. The application disclaims any responsibility for any failure, negligence, delay, disruption, losses, poor quality or any direct or indirect damage to the product or service provided by the merchant.
4. The application disclaims any responsibility for any attempt at fraud, deception, trickery, fraud or misleading the customer by the merchant.
5. The application disclaims any responsibility for any dispute, claim or compensation arising between the customer and the merchant or between the merchant and the customer, and neither the customer nor the merchant has the right to involve the application in any dispute between them in any way.
6. The application disclaims any responsibility if the merchant or customer using the electronic accounts is under 18 years old.
7. The customer has no right to take legal action against the application, make any claim, or seek compensation regarding the merchant’s breach of its obligations as stated in the Terms and Conditions document, or the merchant’s violation of any of the customer’s rights in accordance with the laws of the Kingdom of Saudi Arabia.
8. The merchant has no right to take legal action against the application, make any claim or demand compensation regarding the customer’s breach of their obligations as outlined in the Terms and Conditions document, or the customer’s violation of any of the merchant’s rights in accordance with the laws of the Kingdom of Saudi Arabia.
9. The Application does not guarantee the Merchant any results, returns or profits from the advertisements displayed on the Application.
10. The Application has the right to monitor comments and reviews and delete any comment or review that violates the law or Islamic Sharia.
11. The Application does not guarantee the Customer that the Merchant will provide the product or service in the required and expected manner.
12. The Application has the right to suspend electronic accounts that violate the Terms and Conditions policy, and to take legal action against the account holder and refer them to the competent authorities.
13. The application may be suspended from time to time, and may be permanently suspended, whether for voluntary or involuntary reasons, or for technical or non-technical reasons, and therefore this does not impose any legal responsibility on the Application in the event of permanent or temporary suspension of the application or any of its services.

Sixth: Intellectual Property

1. All intellectual property rights, including but not limited to ideas, designs, software, databases, commercial data, marketing plans, financial data, accounting data, contracts, agreements, trade secrets, patents, technologies, invention models, trademarks, content published through the application, graphics, or logos, are fully owned or licensed by the Alan Pro application.
2. In the event of a violation of intellectual property rights by the merchant, the customer, or any third party, the Application has the right to take legal action against them and refer them to the competent authorities.
3. The merchant, customer, or any third party is prohibited from copying, imitating, recreating, or developing any application, or a similar platform or service based on the idea of the application, its mechanism, its features, its design, or any part of its components, or to use any information or content accessed through the application with the aim of creating a competing project, whether directly or indirectly, without obtaining prior written consent from the application management.

VII: General Provisions

1. Applicable Law: In the event of any legal proceedings, the applicable law shall be the law of the Kingdom of Saudi Arabia.
2. Complaints and inquiries: In the event of any complaint or inquiry from the customer or the merchant, communication shall be via WhatsApp or the application’s email.
3. Change or cancellation of the Terms and Conditions policy: In the event of the cancellation of any clause of the Terms and Conditions policy, this does not invalidate the remaining provisions of the policy, which shall remain in force until further notice, and the application reserves the right to change, cancel or amend any clause of the Terms and Conditions Policy from time to time.
4. The approved language: If the Terms and Conditions policy is translated into any other language, the Arabic language is the approved and applicable language in all transactions.
Date of creation of the Terms and Conditions Policy:
Date of the last update of the Terms and Conditions Policy:
Privacy Policy
Preamble: The privacy policy of the Allen Pro application clarifies the mechanisms and procedures followed in collecting, using and processing users’ personal data, as well as the measures adopted to protect this data and maintain its confidentiality and security.
First: Definitions
1. The Application: Refers to the Allen Pro application, which is a digital platform that helps customers discover businesses and view their services and products in a realistic and reliable way through photos, videos, reviews and geographic location.
2. Electronic account: It is the account created by either the merchant or the customer.
3. Users: Persons who use the Allen Pro application, including but not limited to: the merchant, the customer and any third parties.
4. Third parties: The entities with which the application shares the necessary and required data or the personal data of users, for specific purposes, including but not limited to: developing or improving the services of the application, or for marketing or technical purposes, or to operate the application.
5. Personal data: Data shared by users when creating an electronic account or when using the application.
6. Usage data: Data that shows the extent of users’ interaction with the services provided, such as the pages or the content they view on the application, the searches made within the application, the time they spend on the page or screen, and the navigation paths between pages.
7. User-to-user communication data: This is data that shows the details of the conversations between the merchant and the customer, as well as the documents, attachments and information sent through the conversations.
8. Location data: This is information about the locations of users, for example, the city/country associated with the Internet Protocol (IP) address of each user. Also, when using the location sharing feature with the Allen Pro application, the application may collect the location information of each user.
9. Device data: This refers to the data of users’ devices, such as a computer or a mobile device. This includes the operating system and version number, the manufacturer, the type of browser used, the screen resolution, and device identifiers.
10. Correspondence: This is the communication data that users make with customer service via phone or email or the communication channels listed in the application.
Second: Types of personal data collected from users
1. Customer account registration data: including, but not limited to, name, password, mobile number.
2. Merchant account registration data: including, but not limited to, name, mobile number, password, email, commercial registration, business name, business location, business information and photos.
3. Electronic payment data: bank or credit card data, invoice data, and any data necessary to complete payment transactions through the payment methods available in the application.
Third: Data collection mechanism
1. Data provided directly by users: This refers to the data mentioned in the second clause above.
2. Data collected automatically during the use of the application: This is non-personal data that the browser automatically sends to the application servers, including but not limited to: usage data, user communication data, location data, device data, and correspondence data.
Fourth: The purpose of collecting and using data
1. Development and improvement of services: The application uses personal data and other types of data for the purpose of continuously developing and improving the application’s services.
2. Marketing activities: The application analyses data and measures its performance for marketing or advertising purposes.
3. Account creation: The application uses users’ personal data to create and manage their electronic accounts on the application.
4. Customer service: The customer service team needs to access users’ personal data in order to respond to their questions and enquiries, and to provide assistance as required.
5. Legal purposes: The application may need to use users’ personal data to deal with legal claims and disputes and resolve them, or to enforce the terms and conditions policy in the event of a breach by a user, or to comply with legal requests issued by the competent authorities.
6. Sharing with third parties: Personal or necessary data may be shared with various entities for marketing, commercial or advertising purposes, including but not limited to: Technical development companies, text message providers, payment gateways.
Fifth: Limits on sharing user data
1. The limits of sharing user data with third parties or other entities are only and exclusively for marketing, commercial or advertising purposes within the scope of the application’s activity.
2. User data is not shared, disclosed, published, promoted or sold to any other entities or third parties outside the scope of the application’s operation or for any purposes other than marketing, commercial or advertising.
Sixth: How to protect data and maintain its confidentiality
1. The application makes every effort to take all preventive measures and to implement all technical, physical, regulatory and technical measures to protect user data from any unauthorised access, hacking, or leakage or theft of data.
2. In addition, the Application does not guarantee a 100% secure method of data protection, and therefore the Application is not responsible for the security of the Internet or any breach of the protection systems.
Seventh: Rights and obligations of users
Users are obliged to do the following:
1. Protect their data in the application, and not share their password or any data related to the creation of their electronic accounts with other people.
2. Users are obliged to comply with all the policies, terms and conditions of the application and any amendments or updates made to it. In the event of a violation of any provision of the Privacy Policy, the Application has the right to seek compensation from the users for all damages and losses and to charge them with the payment of legal fees in all cases related to the violation that has occurred.
Users have the following rights:
1. Modify, update, correct, delete or add their data on the Allen Pro application, whether it is in the customer’s electronic account or the merchant’s electronic account.
2. Delete their electronic account and permanently erase their data from the Allen Pro application.
3. Contact customer service if they encounter any problems in saving, updating, modifying, correcting or deleting data.
Eighth: General Provisions
1. Applicable law: In the event of any legal proceedings, the applicable law is the law of the Kingdom of Saudi Arabia.
2. Changing or cancelling the privacy policy: In the event that any provision of the privacy policy is cancelled, this does not invalidate the remaining provisions of the policy, which shall remain in force until further notice, and the application reserves the right to change, cancel or amend any provision of the Privacy Policy from time to time.
3. The approved language: If the privacy policy is translated into any other language, the Arabic language is the approved and applicable language in all dealings.